Did you know that Best Buy offers free one-on-one consultations and classes to help you make the most out of your electronics? I’m very fortunate that my husband is an IT professional, so all I have to do is trot down the hall and *most of the time* he patiently answers my questions. Even so, since he deals predominantly with PCs, I often have unanswerable difficulties with my iPhone, which is where Best Buy’s Geek Squad Solution Central comes in handy. For instance, our Best Buy in Fair Lakes offers free iPad classes on Monday nights at 6 PM and MAC classes on Thursday evenings at 6 PM. And, after the classes, many of the staff are on hand to answer any Apple-related questions you might have. I was happily surprised to learn that they will help you regardless of where you purchased your device – no questions asked!
The Geek Squad Solution Central would be perfect for those of you with parents who find it difficult to operate their newest electronic gadget! When I visited the Best Buy in Fair Lakes, I enjoyed meeting two of the Geek Squad tech pros, Brandon B and Trent C. They love helping customers with everything from setting up (or operating!) a TV to suggesting the best apps for the smartphone. And, with all the experience that the Geek Squad boasts (ours even has a tech with a master’s degree in computers!), it’s the perfect place to head when you need a few electronic pointers.
Geek Squad Solution Central is Best Buy’s latest innovation to move beyond a functional role of being “just another place to buy” and “just another repair place” to establishing a higher level, emotional relationship and to deliver a differentiated, high-touch customer experience. Located in the center of the store for easy access from any department, the core of Solution Central is to provide opportunities to show customers how to “own” and “enjoy” their technology.
Solution Central is staffed with Geek Squad Technology Education Agents (TEAs). TEAs have a strong knowledge of all services, technology and categories in the store. The TEAs provide the following:
• Counsel on repairing, replacing, or buying equipment to find the complete solution that will work “wherever you are” in your technology journey.
• Walk Out Working experiences for Tablets, Computers, Digital Cameras and Gaming categories. Walk-Out-Working are “in the moment”, custom product set-ups offered before you leave the store with your new device, with the option to schedule appointment times at a later date. The subsequent appointment can range from rapid, quick-fire set-ups to elongated, more detailed set-ups, depending on the customer needs.
• 30 minute 1:1 personalized sessions with a TEA to cover any topic the customer has questions on. These classes are meant to accommodate different customer preferences for how and what they want to learn.
• A broad range of technology classes to meet with customer needs and interests. I would call your local store to see what classes they are offering, before you sign up online.
• Getting more out of technology, including getting access to information you need, entertainment you crave and connecting with the people you care about.
And, the best part? All the appointments are free and easy to schedule online! {Please note that appointments for other Geek Squad services provided at the Precinct or AutoTech Bay do have fees depending on the service.}
Just follow these simple steps:
Step 1 – Visit the Geek Squad’s Online Scheduler (or call your local store to see what classes/consultations they offer)
Step 2 – Scroll down to ‘In-Store Solution Central Scheduling’
Step 3 – Click on the ‘Schedule a Reservation’ button
Step 4 – Enter your zip code for the available locations near you and select the location you want
Step 5 – Select the reservation you want (either Consultation or a Class)
Step 6 – Select date and time
Step 7 – Provide your contact information (not only for registration, but you will be sent confirmation and reminder emails)
I hope you are able to take advantage of some of the one-on-one consultations that Best Buy offers!
{The reviewer has been compensated in the form of a Best Buy Gift Card and/or received the product/service at a reduced price or for free.}
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